Vision of HAZ
“To be the most effective and professional hospitality Association, delivering value for members in keeping with international standards”
Mission of HAZ
“HAZ exists to deliver value to members with common interests through professional service delivery, lobbying, capacity building, quality assurance, business linkages, investment promotion, marketing, research and development and information dissemination, ICT and sustainability.”
The Hospitality Association of Zimbabwe is the trade association representing and promoting the interests of owners and operators of hotels, restaurants, clubs and related establishments through out the country.
The Hospitality industry, as this sector collectively known, is the largest sub-sector of the tourism industry as is a major employer, earner of foreign currency and contributor to the national economy.
The Association’s origins date back to 1904, but the current organization was formed in 1988.
Aims and Objectives
Among the aims and objectives of HAZ are:
- Representation to the government on policy issues to encourage the right environment for growth of industry;
- Informing members of the relevant legislation, regulation and topical issues to enable them to improve performance;
- Liaising with suppliers to make sure that the industry is adequately serviced and equipped;
- Promoting professionals standards and training among members, in the interest of efficiency and guest satisfaction.
HAZ is headed by an elected executive committee, consisting of the President, 2 Vice Presidents and 18 regional representatives. A full-time Secretariat, headed by an administrator, serves the association from its Harare base. The Association has several subcommittees, which address various pertinent matters, including economic affairs, supplies, tourism, collective bargaining, training and skills, administration and finance, membership and public relations.
HAZ is an independent, non profitable making organization funded by members’ subscriptions and fund raising projects.
Code of ethics
The Association has its own Code of Ethics by which all members are expected to abide. This Code outlines members’ responsibilities to guest, employees, the Government and nation, the environment and communities in which they operate.